Refund policy
This Return and Refund Policy applies to orders placed through fabdiscounts.co.uk.
If you have any questions about a return, refund, damaged item or incorrect item, please contact us first at:
Fab Discounts
Moorfield House
Moorfield Business Park
Moorfield Close
Yeadon
Leeds
West Yorkshire
LS19 7YA
United Kingdom
Important return information
Please do not send any returns to our business address unless we have confirmed in writing that this is the correct return address for your item.
Many products sold through Fab Discounts are dispatched through our approved supplier and fulfilment network. Because of this, return addresses and return instructions can vary depending on the product.
Before returning any item, you must contact us first at info@fabdiscounts.co.uk and wait for us to confirm the correct return instructions by email.
Items sent to the wrong address, or sent back without written return instructions from us, may be delayed, rejected, returned to sender, or may not be processed correctly.
Change of mind returns
If you are a UK consumer purchasing online, you usually have the right to cancel your order within 14 days of receiving your goods, unless an exception applies.
After notifying us that you wish to cancel, you then have 14 days to return the goods.
To request a return, please email:
Please include:
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your order number;
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the item you wish to return;
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the reason for return;
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photos, if the item is damaged, faulty or incorrect.
Once we receive your request, we will review it and confirm the correct return process. Where the item was supplied through one of our approved suppliers or fulfilment partners, we will submit the return request to them on your behalf and confirm the next steps by email.
Return condition
Unless the item is faulty, damaged, incorrect or not as described, returned items must be:
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unused;
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in their original condition;
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in the original packaging where possible;
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complete with all parts, accessories, manuals, labels and tags;
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suitable for resale.
We may reduce your refund if an item has been used, damaged, handled more than necessary, returned incomplete, or returned without its original packaging.
Return postage costs
You are responsible for return postage costs where you are returning an item because you have changed your mind, ordered the wrong item, or no longer want the product.
If the item is faulty, damaged, incorrect or not as described, we will advise you of the correct process and, where appropriate, arrange or reimburse reasonable return postage costs.
Please do not return any item before receiving written return instructions from us.
Refunds
Once your return has been received and checked, we will process any refund due to your original payment method.
Refunds are normally processed within 14 days of the returned goods being received, or within 14 days of you providing evidence that the goods have been sent back, where applicable.
It may take additional time for the refund to appear in your account depending on your bank or payment provider.
Where required by law, standard delivery charges will also be refunded. If you selected a more expensive delivery option, only the standard delivery amount may be refunded.
Faulty, damaged or incorrect items
If your item arrives faulty, damaged, incorrect or not as described, please contact us as soon as possible at:
Please include:
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your order number;
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a description of the issue;
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clear photos of the item, packaging and delivery label where relevant.
We will review the issue and, where required, raise it with the relevant supplier or fulfilment partner on your behalf. Once the issue has been reviewed, we will confirm whether a replacement, repair, return or refund is appropriate.
Please do not dispose of the item or packaging until we have confirmed the next steps, as this may be needed to support the claim.
Items that cannot usually be returned
Some items cannot usually be returned for change of mind unless they are faulty, damaged, incorrect or not as described.
This may include:
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personalised or custom-made items;
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perishable goods;
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sealed hygiene or personal care items once opened;
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sealed health-related items once opened;
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items that have been used, installed, assembled or damaged after delivery;
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items missing parts, accessories or packaging;
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products marked as non-returnable where permitted by law.
This does not affect your statutory rights.
Cancellations before dispatch
If you wish to cancel an order before dispatch, please contact us as soon as possible at:
We will do our best to cancel the order before it is processed. However, some orders are processed quickly through our supplier and fulfilment network, so cancellation may not always be possible once the order has been submitted for dispatch.
If the order has already been dispatched, you may still be able to request a return once the item has been delivered, subject to this policy.
Orders delivered to the wrong address
It is your responsibility to provide the correct delivery address at checkout.
If you notice an error, please contact us immediately. We will do our best to help, but once an order has been processed or dispatched, we may not be able to change the address.
If an order is delivered to the address provided at checkout, we may not be able to refund or replace the order if the address was entered incorrectly.
Missing parcels
If your order has not arrived within the expected delivery timeframe, please contact us at:
We may need to check tracking information with the courier, supplier or fulfilment partner before confirming the next steps.
If tracking shows that an item has been delivered to the address provided at checkout, we may ask you to check with household members, neighbours, safe places, building reception areas or local delivery offices before we can investigate further.
Supplier and fulfilment partner returns
Some products are supplied through approved suppliers and fulfilment partners. This means the correct return address and return process may vary depending on the product.
All return requests must be made to Fab Discounts first. We will then confirm the correct return process and, where required, submit the request to the relevant supplier or fulfilment partner on your behalf.
For discretionary returns outside your statutory rights, acceptance may depend on the product type, condition of the item and the relevant supplier return conditions.
This does not affect your statutory rights.
Contact us
For all return, refund, cancellation or product issue enquiries, please contact:
Fab Discounts
Moorfield House
Moorfield Business Park
Moorfield Close
Yeadon
Leeds
West Yorkshire
LS19 7YA
United Kingdom