Privacy policy

Privacy Policy

Last updated: 04/08/2026

Your privacy is important to us. This Privacy Policy explains how Fab Discounts collects, uses, stores and shares your personal information when you visit our website, place an order, contact us, create an account, sign up to marketing, or otherwise interact with us.

This Privacy Policy applies to www.fabdiscounts.co.uk.

1. Who we are

Fab Discounts is the data controller for the personal information we collect and use.

Our contact details are:

Fab Discounts
Moorfield House
Moorfield Business Park
Moorfield Close
Yeadon
Leeds
West Yorkshire
LS19 7YA
United Kingdom

Email: info@fabdiscounts.co.uk

In this Privacy Policy, “we”, “us” and “our” means Fab Discounts. “You” and “your” means the customer, website visitor or person whose personal information we process.

2. Personal information we collect

We may collect the following types of personal information.

Information you provide to us

When you place an order, create an account, contact us, request a return, sign up to marketing or interact with our website, we may collect:

  • your name;

  • email address;

  • phone number;

  • billing address;

  • delivery address;

  • order details;

  • payment details;

  • customer account details;

  • return and refund information;

  • customer service messages;

  • product reviews or feedback;

  • marketing preferences;

  • any information you choose to send to us.

We do not store your full payment card details. Payments are processed securely by third-party payment providers.

Order and transaction information

When you place or attempt to place an order, we collect information relating to that order, including:

  • products purchased;

  • order value;

  • delivery method;

  • billing and delivery details;

  • payment status;

  • fulfilment status;

  • tracking information;

  • return and refund history;

  • fraud prevention checks.

Website and device information

When you visit our website, we may automatically collect information about your device and how you use the site, including:

  • IP address;

  • browser type;

  • device type;

  • operating system;

  • time zone;

  • pages viewed;

  • products viewed;

  • links clicked;

  • referring website or search terms;

  • time spent on the website;

  • shopping basket activity;

  • checkout activity;

  • cookies and similar tracking technologies.

We refer to this as website, device and usage information.

Marketing information

If you sign up to receive marketing from us, or where we are otherwise permitted to contact you, we may collect and use:

  • your email address;

  • phone number, if SMS marketing is used;

  • marketing preferences;

  • purchase history;

  • browsing activity;

  • abandoned basket information;

  • engagement with emails, adverts and website content.

You can unsubscribe from marketing at any time.

3. How we collect information

We collect personal information when:

  • you visit our website;

  • you place or attempt to place an order;

  • you create a customer account;

  • you contact us by email, form, social media or other channels;

  • you request a return, refund or replacement;

  • you sign up to marketing;

  • you interact with our adverts;

  • you leave a review;

  • cookies or tracking technologies are used on our website.

We may also receive information from third parties, including payment providers, ecommerce platforms, couriers, fulfilment partners, analytics providers, advertising platforms and fraud prevention services.

4. How we use your personal information

We use your personal information for the following purposes.

To process and fulfil orders

We use your information to:

  • process your order;

  • take payment;

  • confirm your order;

  • arrange delivery;

  • provide tracking information;

  • manage returns, refunds and replacements;

  • deal with customer service queries;

  • keep records of transactions.

To work with suppliers and fulfilment partners

Some products sold on Fab Discounts may be processed, packed or dispatched through approved suppliers and fulfilment partners.

Where needed, we may share order information with these partners so they can process, dispatch, deliver, return, replace or resolve issues with your order.

This may include your name, delivery address, contact details, order details and relevant product information.

To communicate with you

We use your information to:

  • respond to enquiries;

  • send order updates;

  • send delivery updates;

  • deal with returns or complaints;

  • request information needed to resolve an issue;

  • provide customer support.

To improve our website and service

We use website and customer information to:

  • improve our website;

  • understand how customers use the site;

  • improve product listings;

  • monitor website performance;

  • identify technical issues;

  • improve customer experience;

  • review sales and marketing performance.

To prevent fraud and protect our business

We may use your information to:

  • detect and prevent fraud;

  • verify payment and order information;

  • identify suspicious activity;

  • protect our website and systems;

  • protect our legal rights;

  • comply with legal obligations.

To send marketing

Where permitted, we may use your information to send you marketing about our products, offers, promotions or updates.

This may include email marketing, SMS marketing, abandoned basket reminders, product recommendations and targeted advertising.

You can opt out of marketing at any time by clicking the unsubscribe link in our emails, following the opt-out instructions in our messages, or contacting us at info@fabdiscounts.co.uk.

To show targeted advertising

We may use cookies, pixels and similar technologies to show relevant adverts on platforms such as Google, Meta/Facebook, Instagram, Bing, TikTok or other advertising networks.

This may involve using information about your website activity, products viewed, basket activity or previous purchases to help us show adverts that may be more relevant to you.

5. Lawful basis for using your information

We only use personal information where we have a lawful basis to do so.

Purpose Lawful basis
Processing and fulfilling orders Contract
Taking payment Contract
Delivering goods Contract
Managing returns and refunds Contract / legal obligation
Customer service Contract / legitimate interests
Fraud prevention Legitimate interests / legal obligation
Website analytics Consent where required / legitimate interests
Email or SMS marketing Consent or legitimate interests, depending on the circumstances
Targeted advertising cookies Consent where required
Legal, tax and accounting records Legal obligation
Protecting our business and legal rights Legitimate interests

Where we rely on legitimate interests, we only do so where we consider our interests are not overridden by your rights and freedoms.

6. Cookies and tracking technologies

Our website uses cookies and similar technologies.

Cookies are small files placed on your device that help the website function, remember your preferences, understand how visitors use the site and support advertising.

We may use:

  • essential cookies needed for the website to work;

  • analytics cookies to understand website performance;

  • advertising cookies to support personalised advertising;

  • functionality cookies to remember preferences;

  • cookies used by Shopify and approved Shopify apps;

  • pixels, tags and similar technologies used by advertising platforms.

You can manage or disable cookies through your browser settings. Some parts of the website may not work properly if essential cookies are disabled.

Where required by law, we will ask for your consent before using non-essential cookies.

7. Who we share your information with

We may share your personal information with trusted third parties where needed to run our business, fulfil orders, provide services, or comply with the law.

This may include:

  • Shopify and Shopify-approved applications;

  • payment providers such as Stripe, PayPal, Shopify Payments or other payment processors used on the website;

  • suppliers and fulfilment partners;

  • couriers and delivery companies;

  • returns and warranty partners;

  • customer service tools;

  • email and SMS marketing platforms;

  • analytics providers such as Google Analytics;

  • advertising platforms such as Google, Meta/Facebook, Instagram, Bing or TikTok;

  • fraud prevention and security providers;

  • accountants, legal advisers and professional service providers;

  • HMRC, regulators, law enforcement or other authorities where required.

We only share the information needed for the relevant purpose.

8. Payment information

Payments are processed securely by third-party payment providers.

We do not store your full payment card number or full card security details on our own systems.

Payment providers may process your payment information in accordance with their own privacy policies and security procedures.

9. International transfers

Some of the third parties we use may process personal information outside the United Kingdom.

For example, ecommerce, payment, analytics, advertising, cloud software and marketing providers may process data in countries such as the United States, Canada or countries within the European Economic Area.

Where personal information is transferred outside the UK, we expect appropriate safeguards to be used where required by data protection law.

10. How long we keep your information

We keep personal information only for as long as necessary for the purposes explained in this Privacy Policy.

As a general guide:

Type of information Typical retention period
Order and transaction records Up to 6 years for tax, accounting and legal purposes
Customer service messages As long as needed to manage the enquiry, complaint or legal record
Customer account information Until the account is deleted or no longer needed
Marketing data Until you unsubscribe or your data is no longer needed
Website analytics data For the period set by the relevant analytics provider
Fraud prevention records As long as needed to protect our business and comply with legal requirements

We may keep information for longer if required for legal, tax, accounting, dispute resolution or fraud prevention purposes.

11. Marketing communications

If you have signed up to marketing, or where we are otherwise permitted to contact you, we may send you emails or messages about products, offers, promotions, abandoned baskets and updates.

You can opt out at any time by:

  • clicking the unsubscribe link in an email;

  • following the opt-out instructions in a message;

  • contacting us at info@fabdiscounts.co.uk.

Even if you opt out of marketing, we may still send you service messages, such as order confirmations, delivery updates, return updates or important information about your order.

12. Targeted advertising

We may use your personal information to provide targeted adverts or marketing communications that may be relevant to you.

You can manage advertising preferences through the relevant platform settings, including:

  • Facebook/Meta ads settings;

  • Google ads settings;

  • Bing/Microsoft ads settings;

  • TikTok ads settings, where applicable.

You can also adjust cookie settings through your browser or our cookie consent tool where available.

13. Your rights

Depending on the circumstances, you may have the right to:

  • access the personal information we hold about you;

  • ask us to correct inaccurate information;

  • ask us to delete your information;

  • ask us to restrict how we use your information;

  • object to certain uses of your information;

  • ask for a copy of your information in a portable format;

  • withdraw consent where we rely on consent;

  • complain to the Information Commissioner’s Office.

To exercise your rights, please contact us at:

info@fabdiscounts.co.uk

We may need to verify your identity before responding to a request.

14. Your right to complain

If you are unhappy with how we use your personal information, please contact us first so we can try to resolve the issue.

You also have the right to complain to the UK data protection regulator, the Information Commissioner’s Office.

Website: www.ico.org.uk

15. Children

Our website is not intended for children under the age of 18.

We do not knowingly collect personal information from children under 18. If you believe a child has provided us with personal information, please contact us and we will take appropriate steps to remove it.

16. Security

We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, disclosure, alteration or destruction.

However, no website, payment system or online service can be guaranteed to be completely secure. You are responsible for keeping your account login details safe and not sharing them with others.

17. Links to other websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices, content or policies of those third-party websites. You should read their privacy policies before providing them with personal information.

18. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, technology, legal obligations or how we use personal information.

The updated version will be posted on this page with a new “Last updated” date.

19. Contact us

If you have any questions about this Privacy Policy, how we use your personal information, or if you wish to exercise your rights, please contact:

info@fabdiscounts.co.uk

Fab Discounts
Moorfield House
Moorfield Business Park
Moorfield Close
Yeadon
Leeds
West Yorkshire
LS19 7YA
United Kingdom